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Guides for using the platform day-to-day. Can't find the answer? Send us a message.
Create an account from the homepage, then verify your email. From your dashboard, tap New Order to start your first brief.
You can attach files, pick a deadline, and add notes for the writer. Pricing updates live as you fill in the form.
Pick your academic level, page count, and urgency. The platform calculates price based on those choices plus any add-ons (formatting, sources, plagiarism report).
After submitting, your order moves to Unpaid until payment clears. You can upload additional files at any time through the order page.
Every order has its own chat thread. You can ask questions, share clarifications, and attach files directly inside the thread.
Admins respond during business hours. You'll see a green dot on order pages when an admin is online.
Open the order, tap Request revision, and describe what needs changing. The order returns to the admin queue and your writer is notified right away.
You can request a refund from the order page when an order misses its deadline, is never claimed, or arrives materially off-brief.
Refunds typically return to the original payment method within 5 to 10 business days after approval.
Your files and messages are only visible to you and the admin team assigned to your order.
From Profile → Account you can export your data, toggle notification preferences, or request permanent deletion.