Frequently asked questions

Price is based on page count, deadline urgency, academic level, and any add-ons such as formatting, sources, or rush delivery. You'll see a live total while filling out the order form.

Yes. When enabled by the platform, first-time clients automatically receive a discount at checkout. The current rate appears on your invoice preview.

The platform default is USD. If you see a different currency selector during checkout, pick the one that matches your payment method.

Yes. Within the revision window, open your order, tap Request revision, and describe what needs changing. Your writer will get a notification immediately.

Reasonable revisions matching your original brief are included. Scope changes (new pages, new sources) may re-quote as a small extension.

If an order misses its deadline, arrives materially off-brief, or is never claimed by an admin, you can request a refund from the order page. We review within one business day.

Once approved, refunds are returned to your original payment method within 5 to 10 business days depending on your bank.

If materials arrive late, the completion deadline may shift by the same amount of time. Your writer will confirm the new timing in chat.

Yes. Ask in the order chat or use Request extension from the order page. Extensions that add urgency credit apply automatically.

Only you and the admin team assigned to your order. Files are encrypted at rest, and no personal content is used in public samples or testimonials.

Yes. From Profile → Account you can request deletion. We confirm your identity and remove all personal data within 30 days.